Throughout the telecommunications industry, the situation is the same, regardless of the product mix and global location of operation. Customers are demanding better service and greater responsiveness. The pressure is on to become more customer-oriented and better equipped to meet customers' growing expectations. The Integrated Customer Management System (CSG™ ICMS) is designed to help businesses prosper in just such an environment.

CSG™ ICMS is a fully integrated customer care and billing solution for telecommunications companies operating in today's increasingly competitive communications marketplace. ICMS offers customers the choice of a Multi-Service (Wireline, Wireless, Cable TV, Data Services, and Internet Services), or a single line of business system.

CSG's ICMS provides competitive advantages through:

• Increased customer loyalty through improved customer service
• Faster time-to-market for new services
• Convergent billing for a range of services on a single statement
• Flexible billing for smoother cash flow
• International capability
• Scalability to match subscriber growth

ICMS brings new tools and application flexibility to communications service providers, helping them to lower costs, improve operating processes, and expedite e-business transformation. The telecommunications marketplace is changing rapidly and highly competitive. To win and retain customers, businesses must be able to offer an extensive range of products and provide excellent service, whilst reducing operating costs. ICMS can provide the competitive advantage today and into the future.  

ICMS Services Provided by Redwood Systems Ltd

ICMS Services Provided by Redwood Systems Ltd

As a recognised CSG™ ICMS Systems Partner, Redwood Systems ensures that customers truly receive the solution and services that they need, and that everything works as intended, at a very competitive price. Our ICMS technical resources have many years experience with ICMS and are Qualified Professionals. All our business professionals come from a Communications business background across the globe, each with at least 10+ years experience, therefore they understand the business needs and can relate and sympathise to issues from a business operational 'non IT' view. Redwood is 'ISO9001' accredited, demonstrating our commitment to quality.

We only use experienced resources, so our clients don't pay for our internal training; they consistently only get quality results in a timely and cost-effective manner.

• Project Management
• Business Analysis
• Programming
• Business Process Re-engineering
• Training
• Implementation
• Testing
• Technical Support
• Hardware Support

Methodologies:

Methodologies:

Methodologies:

Our Professionals are qualified and experienced in working with recognised global standards and disciplines such as Prince and SSADM. Sometimes this can be time consuming, so iterations of such methodologies are usually tailored by the customer to suit individual projects.

Redwood's service offerings, ranging from pre-sales support to back-end deployment and installation, involve a team of highly skilled and qualified resources working closely with customers to determine their requirements. Our technical resources have in-depth knowledge of the software and operating systems as well as third party OSS packages and network components. This enables them to create the integrated solutions that set Redwood apart from the competition.

Once the job is complete, Redwood professionals maintain contact to ensure that our clients' requirements are in keeping with the fast changing industry requirements. Support Globally is always at hand 24x7, ensuring that business needs are responded to immediately.