Systems Integration is perhaps more critical to progressive companies today than it ever has been. Continued mergers and acquisitions create a need to seamlessly integrate best-of-breed applications and e-business software to legacy back-office systems. Redwood Systems has the capacity to integrate business support systems and operational support systems. Our experience includes not only the integration of internally owned applications, but also the integration of commercially packaged applications.

Our Professional Services team is comprised of Strategy Managers, Project Managers, Business Analysts, Testers, Trainers and Technical Consultants including Change Management and Integration Specialists.

Redwood Systems consultants are highly qualified 'telecoms' people with, on average, 10+ years experience, gained through working with many service providers globally.

Together with our customers, we succeed in solution implementation by developing an excellent working partnership that incorporates people, processes and technology, in that order.

Case Study - Major International Telco

The client's requirements were the implementation and integration of a CC&B application:

• System Configuration
• CRM Integration
• Web-Enablement
• Access via the Internet
• EAI/API's
• Customer Specific Modifications

The Redwood Systems Professional Services Team successfully demonstrated its ability to own and deliver a substantial fixed price contract for this major telecoms company.

Redwood carried out an initial project analysis to determine requirements and define scope, which involved:

• Project management
• Planning
• Customisation of applications
• Migration from legacy
• Testing
• Change-control
• Training and post implementation support

Throughout the project, Redwood Systems maintained an excellent relationship with the client, working closely with their staff to complete the project on track and on time.